KunaiWear Help Center

Got a question? Find our FAQs, size charts and contact form below. You can also reach out via the chat bubble in the bottom right hand corner. Our in-house customer service team works daily to answer any questions you may have.

Frequently Asked Questions:

How do I contact support?

We always recommend getting in touch with us for any questions you have. You can reach out to us via email (support@kunaiwear.com). You can also find an old fashioned contact form just below. We aim to reply to all enquiries within 6-12 hours.

How do I track my order?

All of our items are carefully made in-house, exclusively by and for KunaiWear. We expect tracking to be available 3-5 business days after your purchase. When your tracking link is available, you will automatically receive an email from us with your number, link and estimated delivery time for your location.

Should you have any problems with your tracking link, please just contact us via email, livechat or our contact form below. A member of our team will be able to assist you.

When will I receive my order?

Unlike many anime apparel sites, all KunaiWear is designed, created and then manufactured by US. This gives us the confidence that all of our customers will be happy to wear their KunaiWear gear! Please allow a total of 3 to 5 business days for all clothing items to be made carefully made before shipment.

After your item(s) have been processed, you will receive a tracking code with your local carrier (FedEx, DHL, UPS or Royal Mail):

🇺🇸 United States: Avg. 5 - 7 business days.   
🇨🇦 Canada: Avg. 6 - 10 business days.   
🇬🇧 UK: Avg. 8 - 14 business days. 

Do you offer returns?

At KunaiWear, we believe that we have provided you with all the necessary information for you to make a smooth purchase and select the right item in the right size. Please carefully check the product description and our size chart page before placing your order. You are fully protected by the PayPal protection scheme and eligible for a no questions asked refund if the item is proven to be damaged, defective or not as described.

We will just need a few things from you to process your return/refund. Your customer name, your order ID, a photo of the product received and a brief explanation of the issue. Once we have received this information (within 40 days from purchase), we will fully examine the case and within a reasonable window of time, offer either a full refund or a free return shipping label and a replacement.

Where can I find my size?

As a general guide, our items are standardized US sizing. Should you be looking for an oversized or baggy fit, we recommend sizing up once or twice.

However, to be more specific check our size charts below for full and accurate measurements .

What does 'Graphic Tee Print Version' mean?

Our 'Graphic Tee Print' versions use the same ink and garments as our normal versions, but they are in a graphic tee style. By this we mean that the print aims to take up as much of the fabric as possible, they are roughly 30% bigger prints than our normal prints. They are better suited for stand-out statement pieces.

How do I wash my KunaiWear clothing?

To keep your printed apparel in good condition, we suggest machine-washing them cold and inside-out on a gentle cycle using a mild detergent and similar colors. Only use non-chlorine bleach when it's necessary, and avoid using fabric softeners or dry cleaning the items.

While DTG-printed apparel can be tumble-dried on a low cycle, we recommend hang-drying them to ensure that they stay in good condition. If you need to iron your apparel, make sure to use a cool iron inside-out and avoid ironing the print directly.

Can I cancel an order?

No problem! We can cancel your order. So long as the order has not entered production which typically takes 1-3 days, so email us immediately! 

My item didn't arrive? What can I do?

First off.. we hope it never gets to this point! But! From time to time with international shipping, items can get lost or bogged down at customs.

If you order has not had a tracking update in over 30 days, we will happily give you a full, no questions asked refund on your order, at this point we can claim it back on our insurance, too!

If your tracking says the order was delivered succesfully to your address or has been signed for, in most circumstances we are unable to grant a refund. Please contact us if if these issues arise so we can investigate the issue and find a solution for you.

  • KunaiWear T-Shirt Size Chart

  • KunaiWear Hoodie Size Chart

  • KunaiWear Long Sleeve Size Chart

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